Optimize Your Internal Service Management
Without the Enterprise Overhead

Cut resolution times, reduce support costs, and empower your IT team

Why Teams Are Re-Evaluating
Their Service Management Tools

 Economic pressure is forcing IT teams to do more with less. But reducing spend shouldn’t mean sacrificing performance or user satisfaction. That’s why growing organizations are switching to leaner, AI-powered service models that deliver enterprise-grade support.

 

Faster, simpler, and with better ROI.

93%

First Contact Resolution via collaboration apps

46%

Ticket deflection through AI virtual agent

57%

Faster resolution using ticket automation bots

23%

Faster response using incident association AI

A Simpler, Smarter Way
to Manage Internal Operations

IT Service Management

Speed up IT service delivery with a consumer-grade, ITIL-aligned service desk for agility, reliability, and proactive incident management.

Enterprise Service Management

Unify service delivery for IT and business teams to provide seamless enterprise services and uncompromised employee delight.

It Project Management

Achieve consistent business results with integrated IT service and project management for improved project planning, execution, and tracking.

Extensible and Scalable Platform

Create out-of-the-box connectors, SDKs, and API configurations on our integrated platform leading to greater visibility and scale without dependency.

IT Operations Management

Streamline digital operations, automate incident handling with ML-powered insights, and deliver uninterrupted IT services.

IT Asset Management

Build a backbone for services with modern ITAM for on premise and cloud infrastructure visibility, asset discovery, governance, and compliance.

No-Code Robust Automation

Eliminate repetitive tasks and manual processes and drive service efficiency using no-code/low-code workflows automation and orchestration.

AI-Powered Experiences

Leverage enterprise-grade Freddy-AI for instant conversational support for employees, empower agents with productivity tools, and equip decision-makers with actionable insights.

Security and compliance

*Full support is available for achieving HIPAA compliance.

What’s Included in Your
Internal Efficiency Review

We’ll help you identify where time, effort, or budget might be quietly draining.

Internal request handling analysis

Agent workflow and automation review

Asset visibility and duplication check

Personalized recommendations based on industry benchmarks

How Other Teams
Transformed Their Operations

From 4,000+ tickets/month to full rollout in 6 weeks

Cut implementation time by over 75% while consolidating internal systems.

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90% CSAT across 20+ global locations

Unified service delivery across IT, Legal, HR, and Finance.

100% SLA compliance with just 8 support agents

Transformed ticket handling for 800+ employees in under 2 weeks.

65,000+ Customers Worldwide Found a Better Way to Work

Contact Us for a Complimentary Internal Efficiency Review

Let’s walk through your current setup and discover opportunities to cut costs, speed up resolution, and remove repetitive workload from your team.

How Does Hosted Advantage Add Value to You?

Financial Agility

Say goodbye to hefty capital costs. Our monthly solutions reduce equipment risk and help you budget.

Strategic Guidance

We’re not just service providers; we’re your trusted advisors. Our consultative approach and out-of-the-box thinking ensures your requirements are met.

Scalability & Speed

Need to grow? Our available resources allow for quick time-to-market, adapting to your changing needs.

Data Security & Uptime

Ensure your valuable corporate data is safe, secure and accessible. Provide business continuance for reliable uptime through backup, high availability, and disaster recovery.

Timely Solutions

We deliver IT solutions on time and on budget, so you can focus on what matters most: your business.

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